You Have the Right to Choose Your Auto Body Shop – Here’s Why It Matters

If you’ve recently been in an accident, one of the first things you may hear from your insurance company is a recommendation on where to take your car for repairs. While it may seem convenient to follow their suggestion, it’s important to know that you have the legal right to choose any auto body shop you trust.

Your Vehicle, Your Choice

At Coats Auto Body, we work for you, not the insurance company. Our priority is restoring your vehicle to pre-accident condition using top-quality parts and industry-leading repair techniques.

Why Choosing the Right Auto Body Shop Matters

Not all collision repair facilities are the same. Here’s why your choice matters:

• Quality Repairs – A reputable, independent shop like Coats Auto Body prioritizes safety, structural integrity, and long-lasting repairs over cutting costs for insurance companies.

• OEM Parts & ADAS Calibrations – We use Original Equipment Manufacturer (OEM) parts when possible, ensuring your vehicle performs as it was designed. We also specialize in ADAS (Advanced Driver Assistance Systems) calibrations, which are essential for newer vehicles.

• Lifetime Warranty – Unlike some insurance-preferred shops, we stand behind our work with a lifetime warranty on repairs.

• Personalized Service – As a family-owned business serving the Raleigh, NC area since 1974, we take pride in offering exceptional customer service and guiding you through the repair process with honesty and transparency.

  
  

What North Carolina Law Says About Your Rights

North Carolina law protects consumers by allowing them to choose their preferred auto repair facility. Your insurance company cannot force you to use a specific shop, delay your repairs, or deny coverage based on your choice.

How to Ensure a Smooth Repair Process

1. Choose a trusted shop – Research reviews, ask for recommendations, and visit the facility if needed.

2. Notify your insurance company – Let them know where your vehicle is being repaired.

3. Request an itemized estimate – A detailed breakdown ensures you understand the repair process.

4. Confirm warranty coverage – A quality shop like Coats Auto Body and Paint will stand behind their work.

   
   

Trust Coats Auto Body and Paint for Expert Collision Repairs

At Coats Auto Body and Paint, we’ve earned a reputation as Raleigh’s Best Collision Repair Center because we put our customers first. If you’ve been in an accident and need repairs, don’t let your insurance company pressure you—choose a shop that prioritizes quality, safety, and customer satisfaction.

📍 Visit us at our Raleigh location, or call us today to schedule your repair.